SHIPPING & RETURNS
For returns processed 30 days from date of shipment, a GiftCard will be issued if an exchange isn't requested. If you are the recipient of a gift, please provide your full name, shipping address and email address (if available). Returns received more than one year after date of shipment will not be accepted and will be returned to sender. At your request, GiftCards are available for all exchanges made prior to 30 days from date of shipment.
- Exchanges processed prior to 30 days are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.
- Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1 or 2 billing cycles for the credit to appear on your statement. GiftCards are available upon request.
- Refunds and GiftCards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit, prior to 30 days, we will also include the shipping charges in your refund.
- Return merchandise must be in store bought condition.
- We cannot accept COD returns.
- All Clothing must be unwashed, unworn and in new condition with tags attached. They must be free of stains, pet hair, human hair, smoke or other foul odors.
- Videos must be unopened.
- All Shoes must be unworn and must be returned in the original undamaged packaging. Shoes must be free of dirt, gravel, road tar, stains, pet hair or human hair, or odors. We suggest you only try on shoes on clean carpet and with clean socks.
- Sunglasses or Watches / No Returns unless product is deemed defective.
- No skateboard is completely guaranteed. To be returned, boards must be in new condition, un-skated and not gripped. No returns or exchanges on assembled boards or parts. Alliance does not replace broken boards or boards with stress cracks, as this is part of normal wear and tear. All hard goods (trucks, bearings, hardware, etc) must be unopened in their original packaging.
- Defective merchandise
For questions on a possible defect, please email us at firstname.lastname@example.org
Please allow up to three weeks for processing.
US and International Return and Exchange Instructions
Return and Exchange Instructions Via Mail
When returning the item you purchased, please include your name, address and daytime phone number, along with the reason for the exchange on a full sheet of paper. If the item is an exchange, please include the style number, size and color of the product you would like exchanged. Send your package via insured and prepaid US Mail or UPS Ground. Outside the US, please send your package via International Mail.
405 S. Pavilion Way
Palm Springs, CA 92262